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FAQ & About

Frequently Asked Questions

Print & Project Info

Where can I go to print?

Print Services

The Print Lab is a print shop that services all kind of printing projects - offset, large format, photography, event related, specialty prints, promotional items and so much more. Bring your print needs to the PrintLab.ink

What file formats do you accept?

Print Process

Production ready PDF, TIFF, EPS, JPG, Adobe Photoshop PSD and Illustrator AI. If sending native files, all work must be outlined and production ready.

Where can I print high quality prints?

Print Process

At the Print Lab we offer professional high quality printing of all size and formats.

How do I send files?

Print Process

Once you contract with the Print Lab, we will provide you a link to upload your artwork.

Do you offer proofs?

Print Process

The Print Lab offers proofs

CMYK, RGB, Pantone Match

Print Process

All artwork submitted is considered production ready. Our modern print machines auto calibrate these days, so we can work with either CMYK or RGB ready files without needing to convert. If you absolutely do require a perfect color/pantone match please make a note on the quote form or contact us as this requires a different setup and additional fees.

How long should I wait for a reply?

Project Details

We are fast about getting back to you, but please allow 24 to 48 hours during our peak production times.

What are your turnaround times?

Project Details

Some printing services can be offered same day for pick up, others require special order, but turnarounds depend on our printers queue orders. We will provide you and estimated turnaround time on a per project basis when you submit a quote from our online quote generator.

Do you deliver?

Project Details

On large orders we gladly deliver to the San Antonio area. We also offer courier services and shipping.

Orders, Sales & Extras

Do you offer shipping?

Order Fulfillment

Yes we do!

Can I pick up in person?

Order Fulfillment

Yes you can! Our address is 1220 East Commerce, San Antonio TX, 78254. We will notify you once your order once ready, will be available at the front desk to pick up.

What are your business hours?

Company Info

Our Print Lab & RKD Studio in San Antonio TX hours are from 7AM to 4PM, Monday through Friday.

How do I pay?

Sales Info

Once you submit a quote, we will reach out to process payment. Be mindful that production work for your order begins after confirmation of payment. You can also stop by our offices and make a payment in person if you prefer. Online payments are coming soon!

Can I return my print project?

Sales Info

All print sales are final. Should your product be damaged or defective we will gladly reprint your order. Merchandise must be returned for inspection and assessment prior to reprint.

Do you offer design services?

Extras

Yes we do. We have A+ Award Winning designers in house that you can contract for your project.

Do you offer additional print services not listed?

Extras

Yes we do! We service the following industries:

• Food and Beverage
• Wedding, Bar Mitzvahs, Celebrations
• Event Hospitality
• Music and Corporate Events
• Auto Racing
• Large Sporting Events
• White Label Services
• Gaming & Cosplay

Just inquire on the contact form with details of your projects so we can reach out and talk!

Do you offer B2B solutions?

Business Opportunities

Yes we do, please inquire through our Request a Quote or to the RKD Studio as how we may be of service.

About Us

How the Print Lab came to be

What distinguishes the PRINT LAB from other prints shops?
We all come from the event industry. We understand that we are one piece of puzzle on a larger scale of moving pieces to your client. As part of The RK Group of companies, we know how to take that burden off you by providing design, print, and installation for your events or projects. We know your need to sell the client, and we are there to support that effort. That's why big brands trust us. We think you will too! So no matter how small or large the project reach out to us!

  • Event Industry Friendly
  • Trusted by Big Brands
  • No project to small or big
  • Installation and Support

Proven Results

As a member of the RK Family, the Print Lab stakes its reputation on the successful work done in partnership with its sister companies. We're not a fly-by-night operation -- we're here to stay.

20+

Companies that rely daily on the 
RKD Studios Print Lab's services

6

Full-time Print Lab team members, with additional support from the RKD Studio.

218'580+

feet of material printed so far,
with no end in sight.

54+

Busses wrapped
Jameson Logo
RK Mobile Kitchens Logo
Circa DMC Logo
Flair Floral Logo
Formula 1 Logo
Illusions Rentals Logo
The RK Group Logo
Whataburger Logo
Rosemary's Catering Logo
RKD Studio Logo
RK Emergency Management Support Logo
RK III Logo
Kentucky Derby Logo

Trade show & event signage, banners, posters, vehicle wraps, vinyl letters, contour cut stickers, decals, custom t-shirt prints, window storefront clings, trade show displays, vertical banners, horizontal banners, swag stickers, big office signs, sandwich board signs, mounted decor, floor signs, door signs, movie posters, large announcements, oversized checks, custom vehicle decals, bus posters, murals and wall graphics, custom cut props, art replicas, high quality reproductions, backgrounds, bus wraps, window clings, tall trade show display banners.